Terms & Conditions
Louise Lester of LLCrafts Owner (“we, us or ours”) is committed to providing an excellent and professional service, to the best of our ability.
LLCrafts – Customers
By placing your order with ‘LLCrafts’ you enter into a ‘contract’. The length of time for your order to be completed is agreed with us and a 50% non-refundable deposit, paid when ordering, secures your order. We always endeavour to deliver on the agreed time, however sometimes delays may occur due to unforeseen circumstances and we will work with you if this happens.
For larger orders, on completion and collection of your order, we ask for the remaining balance to be paid in full. For smaller orders, these shorter timed personalized orders, we will ask for the full amount to be paid at the start when order is placed.
Order Maintenance Advice
Along with each finished order, each customer will be given a ‘Receipt Card’ which includes written ‘maintenance instructions’ on how to maintain your finished craft order, with a ‘one years’ guarantee offered also.
Any photographs given to us for the completion of an order, will be safely returned to the customer.
We will always aim to post on a Monday or Tuesday, so as your order does not lie over the weekend at the courier’s or royal mail depot, especially if it is a ‘Milkchurn Order’.
If you are not completely satisfied, please contact us within 14days and we will deal with you on a personal level. If an item is to be returned, the buyers are responsible for the return shipping costs. The item must be returned in its original condition and in its original packaging.
If an item arrives broken to a customer, photographic evidence is needed to prove breakages, and then we will be happy to deal with you on a personal level. Item must be returned to us in its original packaging.
Enjoy Painting – Art Students
Joining a ‘Weekly Art Class’ or ‘1Day Workshop’
When you join, you enter into a ‘contract’ for the duration of the class or workshop. A £10 non-refundable deposit will be paid, to secure you seat, and the remaining balance will be paid on the first day of joining a class or workshop.
Risk of losing your seat
If you have paid your non-refundable deposit but have not took your seat by the third week of an art class, then we can resell your seat to another student, as the deposit only secures the first two weeks. We will do our upmost to contact you at this point and discuss with you this happening, as best as possible.
Student Contact Details
Your ‘Contact Details’ will only be used by us to contact you in relation to an art class and your ‘Emergency Contact’ details on your form, which is part of your relevant information, will only be used in an emergency in the class and never shared with any third parties.
We will always inform each student of any art class or workshop changes or cancellations in advance and where possible if we cancel a class we add a week on to a season or offer a refund for cancelled week.
Art Group Booking
If a group contacts us to book my teaching services for whatever number of weeks, we will discuss with the group organisers the requirements and abilities of the group participants, and always try to accommodate as best we can.
Adults / Children in Classes
All my art classes and workshops are for adults (16yrs+), however we can cate